{"@context":"https://schema.org","@type":"JobPosting","title":"IT Manager","description":"IT Manager
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\nOur client is a leading supplier of Data Management Solutions to the Mining industry. Currently there is an opportunity for an IT Manager to join our team, based in Vancouver, British Columbia.
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\nExperience with mining workflows in both an open pit and underground environment is essential for this role. The ideal candidate will be a charismatic self-starter, capable of working within a team-oriented environment. Attention to detail with superior client focus and communication skills is essential.
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\nResponsibilities:\n

Handle incoming support requests via phone, email, and ticketing system
Accurately triage and prioritize tickets
Troubleshoot laptop, email, printer, connectivity, onboarding/termination issues
Provide clear, user-friendly communication to staff and clients
Escalate unresolved issues when needed
Follow up and ensure timely resolution for all assigned tasks
Maintain accurate notes and documentation
Stay positive, proactive, and solution-focused

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\nRequired skills:\n\n

Minimum 12 months in an IT helpdesk or technical support role
Strong customer service and communication skills
Basic working knowledge of:\n\t
- Microsoft 365 admin & support
- Active Directory (user/group management)
- Windows Server and Windows 11 environments
- Remote desktop tools
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Relevant IT qualification (Cert IV, Diploma or similar)
Excellent time management and willingness to learn
MSP experience highly regarded but not essential

\nDesirable skills:\n\n

AWS/Azure architecture knowledge
Experience with DattoRRM and Atlassian products

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\nWhy Join Us?\n\n

Work with a talented team that loves sharing knowledge
Hybrid working model + flexible start times
Career development pathway into Level 2 and beyond
Exposure to a wide variety of clients and technologies
Vancouver-based team

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\n ","datePosted":"2026-09-23","hiringOrganization":{"@type":"Organization","name":"Globe 24-7"},"validThrough":"2026-10-23","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Vancouver, British Columbia, Canada","addressRegion":"BC","addressCountry":"Canada"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Globe 24-7","value":"17901804500920146339nZg"},"directApply":true,"industry":"Technical"}